TSI PRIME First in Quality
Customer Support,
Contact Information

Welcome to TSI Prime's Customer Support page. Please use the following information to assist you in contacting TSI PRIME Customer Service.

To contact us by Phone:
TSI Prime Customer Support Line:
Our Customer Service Professionals are available to assist you from 8:30 a.m. to 5 p.m. CST, Monday through Friday.
Or you can leave a message at this number, 24 hours a day, 7 days a week, with our TSI PRIME Automated Information System Attendant. If you are leaving a message, please speak slowly and leave all the necessary information to enable us to help you in the quickest amount of time possible.

Or, you may send an email to: customer service
When sending an email please include the following information:
Name, Phone Number, Product model number and a description of the problem.

Need help installing your fixture?
Installation as easy as 1-2-3. Download a pdf version of an installation guide.

For quick reference to common problems, please visit our FAQ's section. To learn more about lighting and finishes, visit our Product Question & Answer page.

TSI PRIME & Design Trends are Divisions of Craftmade Inc. Maker of Top Quality Ceiling Fans.

TSI Prime